FAQ

Orders are typically processed within 1–3 business days. Shipping times may vary depending on your location, but most orders arrive within 5–12 business days.

Yes — we offer free standard shipping on selected orders and promotions.

Once your order has been shipped, you will receive a tracking number by email.

Yes, Rosera ships worldwide.

Simply upload your photo and place your order. Our team carefully transforms your image into a custom illustrated artwork designed specifically for you.

Clear, high-quality photos with good lighting usually provide the best results.

Yes — depending on the design style and product selected.

Because many of our products are personalized or custom-made, returns may not always be possible. However, if there is an issue with your order, please contact us and we will do our best to help.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue.

Orders can only be canceled within a short period after purchase before production begins.

We carefully select quality materials to ensure every poster looks elegant, durable, and premium.

You can contact us anytime at kayasiyeee@gmail.com. We usually respond within 24–48 business hours.